Department/Division:
Loans Recovery

Reports to:
Supervisor - Loans Recovery

Job Purpose:
Performs the Collection of Outstanding Arrears and the Restructuring of Delinquent Loans/Accounts.

Duties and Responsibilities:

• Reviews members’ accounts on delinquency and sends out appropriate notices.
• Collects and analyses data on delinquent accounts from members.
• The preparation, issue and follow up of notices to members who are one (1) month in arrears within seven (7) days of the month end.
• Resolves discrepancies pertaining to delinquent members, e.g. EFT records, payroll, automated transfers
• Interviews and assists delinquent members including recommending financial advice and guidance as required.
• Prepares and follows up accounts passed to Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
• Requests and prepares documentation in relation to:
  Repossessions:
  o Bill of Sales
  
  For Outsourcing:
  o Loan Bonds
  o Mortgage Documents
  o Loan files

 

• Prepares payments for Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
• Perform all the administrative and verification duties related to the repossession and disposal of securities (e.g. vehicle) in accordance with departmental policies and procedures.
• Provides information and recommendations to the in-house committee on members requiring restoration of borrowing powers and update members’ account with the decisions made.
• Make requests on member credit ratings to the manager/supervisor for the updating of the various credit bureau records. (e.g. CCBL).
• Make recommendations based on analysis for the restructuring of loans.
• Underwrite the restructuring of delinquent loans.
• Contribute to the collation of data for departmental reports as required.
• Updates all pertinent information into the collections software package.
• Initiate and effect payment arrangement pertaining to delinquent loans.
• Reviews loan files for relevant information and to ascertain all security is up to date in accordance with departmental policies and procedures.
• Updates member loan accounts (e.g. transfers, correction of due dates and changing of payment frequencies)
• Undertakes all functions in accordance with established policies, procedures and quality control standards.
• Sell and cross sells the organization’s products and services.
• Performs any other duties ancillary or related to the foregoing.

 

Qualifications and Experience:

Education & Experience Required

• Associate Degree/Diploma in Banking/Finance or a related equivalent
• At least 3 years’ experience in either a combination of a collections and loan recovery position as well as a credit underwriting role.

Knowledge Required

• Good organisational and/or project management skills

• Excellent interpersonal, networking, negotiation and communication skills.

• Ability to multi-task and prioritize workload.

• Excellent customer service skills

• Team building skills

• Strong analytical and problem-solving skills

• Good level of understanding of real estate property valuations, securities and insurances

 

Desired Behaviours

• High level of flexibility
• Target focused, self-motivated and driven.
• Team oriented
• Creative problem solver
• Ability to overcome obstacles
• Meticulous tendencies
• High level of confidentiality to handle sensitive information
• Ability to overcome obstacles and appropriately handle irate members/customers

 

Working Conditions:

• Working conditions are normal for an office environment.
• Work may require occasional weekends and/or evening work.
• Frequent travel will be required.
• Infrequent exposure to outdoor elements may be required.

 

Contacts:

• Internal and External Customers
• General Public
• Government Agencies
• Other financial institutions
• Vendors and other service providers

 

How to Apply:

Applications should be sent to Patricia Archer, Human Resources Department via  jobs@bpwccul.bb

Subject: Loans Recovery Officer II

Deadline: March 15th, 2024

 

We thank all candidates however only shortlisted candidates will be contacted.