| • |
Visit
any of the credit union branch offices shown
on our Contact
Us web page, remember to bring
along one piece of photo identification |
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|
| • |
Complete
an Access Code Request Form indicating that
you require a new password. Post or send the
completed, original form to the Credit Union
at the address shown. A temporary new access
code will be sent back to you. You can download
a copy of the Access Code Request Form here
(requires Adobe Acrobat Reader):
Download
Access Code Request Form |
| |
|
| • |
E-mail
your request for a new access code to e-mail
address customer_service@bpwccul.bb.
Include your account number, account name and
e-mail address in your request. After your
message has been received by the Credit Union
a temporary new access code will be sent back
to you by e-mail. |
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|
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The
temporary access code you receive will enable
you to sign-in to Co-Optima Connect once again.
You must change this temporary access code
to a new access code of your own choosing immediately
after signing-in for the first time. |
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|
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The Credit Union’s normal hours of business
are shown at the bottom of this page.
|
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|
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If
your Access Code has been ‘frozen’
If you unsuccessfully try to sign-in
to Co-Optima Connect three (3) times
in succession, your online account will
be ‘frozen’ as a security
precaution. You will not be able to sign-in
to the service until your access code
has been
re-activated by the Credit Union. |
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|
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To
have a ‘frozen’ online access
account re-activated: |
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|
| • |
Visit
any of the credit union branch offices shown
on our Contact
Us web page, remember to bring
along one piece of photo identification |
| |
|
| • |
Telephone
our Member Services department at any of the
telephone numbers shown on the Contact Us web
page |
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|
| • |
E-mail
a request to unfreeze your access code to e-mail
address customer_service@bpwccul.bb.
Include your account number, account name and
e-mail address in your request but do NOT include
your access code in the e-mail.
After your message has been received by the Credit Union your access code will
be re-activated and a confirmation e-mail sent back to you. |
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|
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The
Credit Union’s normal hours of business
are shown at the bottom of this page. |
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|
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If
you have a Query on your Account
If you have a query regarding your account or any of the transactions shown,
you may: |
| |
|
| • |
Visit
any of the credit union branch offices shown
on our Contact
Us web page, remember to bring
along one piece of photo identification |
| |
|
| • |
Telephone
our Member Services department at any of the
telephone numbers shown on the Contact Us web
page |
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|
| • |
Use
the Credit Union Message Board feature
of Co-Optima Connect to send a confidential
message to the Credit Union. The Message
Board allows you to leave messages for
the Credit Union’s attention and
view messages sent to you from the Credit
Union. These messages are private to
your account only and cannot be seen
by other
Co-Optima Connect users. When you submit
a query or message, our Member Services
department will review your message and
act on it accordingly. |
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|
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Using
the Message Board is faster, more secure and
more private than sending an e-mail since your
message is transmitted directly to our host
system through the secure, encrypted connection
between your computer and our website. |
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|
| • |
E-mail
your query to the Credit Union at e-mail address customer_service@bpwccul.bb. Do
NOT send confidential information such as your
access code or any identification number through
e-mail. |
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|
| |
The
Credit Union’s normal hours of business
are shown at the bottom of this page. |
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|
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If
you wish to stop using Co-Optima Connect
If you wish to cease accessing your accounts online using Co-Optima Connect,
please let your Credit Union know so that we may safely deactivate your access
privileges. Simply do one of the following: |
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|
| • |
Visit
any of the credit union branch offices shown
on our Contact
Us web page, remember to bring
along one piece of photo identification. |
| |
|
| • |
Complete
a Service Termination
Form indicating that you wish
to cease using this service. Only if you are
residing outside of Barbados, you must have
the information you provide on the Form certified
by a Notary Public or other authorized official
in your community. Sign the completed form
and send the original to the Credit Union at
the address shown. |
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|
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You
can download a copy of the Service Termination
Form here (requires Adobe Acrobat Reader):
Download
Service Termination Form |
