This Online Banking Agreement explains the terms and
conditions for using this service. By registering for,
and using the service you agree to the terms and conditions
of service as set out below.
Co-OptimaTM Connect is
the Online Banking service of The Barbados Public
Credit Union Ltd. This service allows you to make enquiries
on your account and also to make limited transactions
within your account.
At present funds cannot be moved into or out of your
account. This service is available to members who are
sixteen years or older.
The words we, us, our, the Credit
Union and BPWCCUL refer to The Barbados Public Workers’ Co-operative
Credit Union Ltd.
The words you, your, yours and
member refer to any person with an eligible account
at The Barbados Public
Workers’ Co-operative Credit Union Ltd.
The words account or accounts
mean a Barbados Public Workers’ Co-operative Credit Union Ltd account
for which a member has sole or joint “OR” ownership.
Co-Optima Connect means the
Eligible accounts mean accounts with the minimum
qualifying shares as specified in the BPWCCUL’s
By-Law 21(a) and (b). These include Regular Individual
accounts, Youth Savers accounts and Joint “OR” Personal
Access is limited to eligible
accounts at the Credit Union. Other types of accounts
like non-member, business
and joint “AND” accounts do not qualify.
In order to gain access to your account(s), you must
use your account number together with the temporary
online access code that was used when you initially
applied for this service. You must change that temporary
access code immediately after accessing your account
for the first time. If you fail to change your temporary
access code as directed by us above and your account
is accessed by any unauthorised person or persons,
the Credit Union will not be legally liable for any
loss occasioned to you as a result of such unauthorized
The access code must be between eight (8) and twenty
(20) characters long. Your access code can be created
using letters or digits or a combination of letters
and digits. Access codes are case sensitive.
You have access to your account(s) twenty-four hours
a day and the transactions made on your account are
updated right away. Notification will be given online
or by other means, of any breaks in service due to
You have a personal right to use our online banking
and this right cannot be transferred to anyone else.
You should not use a shared e-mail address for this
service. You are fully responsible and accountable
for any lawful or unlawful use of this service, whether
by you or unauthorized individuals using your personal
e-mail address as confirmed to us by you, or using
your access information, e.g. your access code.
of Access Code
You agree to keep your access code confidential at
all times and shall not disclose it to anyone else,
whether by accident or otherwise. You are solely responsible
for ensuring that your access code is secure. Do not
in any circumstances store your confidential access
code and account number(s) together. You are advised
not to use access codes that can be easily discovered,
credit union account number
bank account number
of family or friends
Members residing outside of Barbados shall be issued
with an interim access code to be changed when they
use the online facility for the first time. This initial
code shall expire within twenty-one (21) days of its
You are encouraged to change your access code at intervals
as a safety measure. Change your access code if you
suspect that someone is aware of it.
You understand and agree that
access to our Online Banking is provided by way of
the Internet and that
the Internet is not a private medium of communication.
The Barbados Public Workers’ Co-operative Credit
Union Ltd. cannot guarantee the absolute privacy of
any information transmitted to or from the Credit Union
via the Internet. However, the Credit Union has taken
several measures to promote the protection of member
information in this online banking service, including
the use of industry-standard data encryption, secure
Internet protocols, network firewalls and stringent
internal access procedures.
You agree that the BPWCCUL shall
not be held accountable for any loss or damages that
may occur or are in any way connected to the BPWCCUL
performing its obligations under this agreement,
except where gross misconduct or negligence has occurred.
The BPWCCUL shall not be liable for any incidental,
special, consequential or indirect damages arising
from but not limited to:
user of this service inputting incorrect information
user failing to log off and an unauthorized person
accessing the user’s account
to service providers where the due date for
payment has passed
is a system failure and the user cannot access
malfunctions that affect the accuracy or timeliness
of messages or instructions between you and the
BPWCCUL and /or which prevent them from being
transmitted in whole or in part.
The BPWCCUL seeks to provide
efficient service at all times. However, the BPWCCUL
will not be responsible
for any damages, costs or expenses that you may incur
except for our gross negligence or willful misconduct.
The Credit Union’s liability will be limited
to the amount involved in the communication. The Credit
Union will not be liable for any special, incidental,
consequential or indirect damages or for loss of profit.
If you fail to enter your access code correctly after
three consecutive attempts your access to this service
will be locked and you must contact the Credit Union
to have it restored.
to Credit Union
If you have forgotten your access code you should
notify the Credit Union.
The online home banking service may be used to check
balances and available amounts; view the transaction
history on account records; make transfers within the
account and to make bill payments. The facility to
make withdrawals and transfers out of the account,
deposits into the account or transfers between different
account numbers is not currently available.
No fees are currently charged for using our Co-optima
Connect online banking facility.
Queries related to your account must be made no later
than sixty (60) days after a transaction has occurred
on the account. This should be done-:
e-mailing the Credit Union at email@example.com.
letter faxed to (246) 437-8745 (Belmont Road)
or (246) 228-8586 (Broad Street)
visiting our offices during normal working
Kindly include the following
important information in your communication:
• Your name
• Your account number
• Date of the transaction
• Nature of the transaction
• Amount of the transaction
• If a bill, the type of bill and your account number with the service
The BPWCCUL may terminate access
to your account(s):
receipt of a signed original Termination
of Service form. Non-resident members must
have this form notarized.
receiving a court order to do so, or instructions
from any authorized local agency, without
receipt of written notification of a dispute
by either party to a joint “OR” account.
The Credit Union may temporarily suspend
access to the account until the dispute is
circumstances where the member’s account
does not have the required minimum qualifying
shares for membership. [See By-Law 21 (a)
circumstances where fraud is suspected, the
member is deceased or where the terms of
this Agreement have been breached.
any other circumstances where the organisation
deems it necessary to do so, in the interest
of the member(s) and the organisation, without
You agree to provide true and correct information
when registering for the Online Banking service.
In addition to any legal requirements, some information
on your account may be disclosed to other agencies,
e.g. other financial institutions seeking verification;
credit bureaus; hire purchase organizations, provided
we hold your written permission to do so.
The BPWCCUL reserves the right to change the terms
and conditions of the Online Banking Agreement at its
sole discretion. You will be notified in advance electronically
or otherwise, of these changes.
You may terminate this service
if you do not agree with the changes made. However,
if you continue to
use this service after the effective date for those
changes, it will be deemed that you have accepted the
Scope of the
This Agreement does not affect any other savings,
loan or other agreements in effect on eligible accounts.
This Agreement is governed by
the Laws of Barbados, the Electronic Transactions
Act 2001 of Barbados, the
Co-operative Societies Act & Regulations, and the
By-Laws and Policies of The Barbados Public Workers’ Co-operative
Credit Union Ltd.
This Agreement shall become
effective upon its receipt at the BPWCCUL’s
registered address ALONG with relevant signature(s)
attached, and shall be governed
by the laws of Barbados, and shall not be waived, altered,
modified or amended as to any of its terms or provisions
except as the BPWCCUL may consent thereto.
All signatories to this Agreement shall be deemed
to have read or have had read to them, the terms and
conditions of this Agreement, and understand the legal
implications thereof and are also aware of the consequences
that may result.
Revised February 2006