If you have forgotten your Access Code
Only you know your online banking access code and the Credit
Union cannot remind you of it or send it to you. A new access
code therefore has to be assigned to you if you forget your
own. To request your new access code do any one of the following:
•
Visit
any of the credit union branch offices
shown on our Contact Us web page, remember
to bring along one piece of photo identification
•
Complete
an Access Code Request Form indicating that
you require a new password. Post or send the
completed, original form to the Credit Union
at the address shown. A temporary new access
code will be sent back to you. You can download
a copy of the Access Code Request Form here
(requires Adobe Acrobat Reader): Download
General Information form
•
E-mail your request for a new access code
to e-mail address customer_service@bpwccul.bb.
Include your account number, account name
and e-mail address in your request. After
your message has been received by the Credit
Union a temporary new access code will be
sent back to you by e-mail.
The
temporary access code you receive will
enable you to sign-in to Co-Optima Connect
once again. You must change this temporary
access code to a new access code of your
own choosing immediately after signing-in
for the first time.
