Online Banking – Barbados Public Workers Co-operative Credit Union

Forgot my Access Code

If you have forgotten your Access Code
Only you know your online banking access code and the Credit Union cannot remind you of it or send it to you. A new access code therefore has to be assigned to you if you forget your own. To request your new access code do any one of the following:

•	Visit any of the credit union branch offices shown on our Contact Us web page, remember to bring along one piece of photo identification

•	Complete an Access Code Request Form indicating that you require a new password. Post or send the completed, original form to the Credit Union at the address shown. A temporary new access code will be sent back to you. You can download a copy of the Access Code Request Form here (requires Adobe Acrobat Reader): Download Access Code Request Form

•	E-mail your request for a new access code to e-mail address customer_service@bpwccul.bb. Include your account number, account name and e-mail address in your request. After your message has been received by the Credit Union a temporary new access code will be sent back to you by e-mail.

	The temporary access code you receive will enable you to sign-in to Co-Optima Connect once again. You must change this temporary access code to a new access code of your own choosing immediately after signing-in for the first time.